Loved By Pet-Parents All Over Australia
Thousands of Aussie Pet Lovers trust us every day - and counting
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Frequently Asked Questions
What payment methods do you accept?
We accept iDEAL, PayPal, credit cards (Visa, Mastercard), Klarna (pay later), and Apple Pay.
Can I change or cancel my order after placing it?
Yes, as long as your order hasn’t been shipped yet. Please contact our customer service team as soon as possible.
Is my payment secure?
Absolutely. All payments are processed through secure, certified payment providers with SSL encryption to ensure your data is protected.
How long does delivery take?
Orders are shipped within 1-2 business days. Delivery within the Netherlands typically takes 1-3 business days.
What are the shipping costs?
Shipping within the Netherlands costs €4.95. Orders over €50 qualify for free shipping.
Will I receive a tracking code?
Yes. Once your order has been dispatched, you’ll receive an email with a Track & Trace link to monitor your shipment.
Can I return a product?
Yes, you can return items within 14 days of receiving them, provided they are unused and in their original packaging.
How do I return a product?
Register your return through our return portal or via email. You can then send the item back using the return label provided (if applicable).
When will I receive my refund?
Once we’ve received and inspected the returned item, your refund will be processed within 5 business days.
Are your products suitable for all breeds and sizes?
Yes, each product page specifies which sizes or pet types it is best suited for, so you can choose the right fit for your pet.
What materials are your products made from?
We use safe and durable materials such as sisal, plush, cotton, and BPA-free plastics — all pet-friendly and tested for quality.
Do you provide size guides?
Absolutely! You’ll find clear sizing charts in the product descriptions for items like clothing, beds, and harnesses.
Do your products come with a warranty?
Yes, all products include a 6-month manufacturer’s warranty for production defects. Normal wear and tear is not covered.
My item arrived damaged — what should I do?
Contact us within 48 hours with a description and photo of the damage. We’ll offer a suitable solution right away.
I’m not satisfied with my purchase — what are my options?
Reach out to our customer support team. We’re happy to help you find a solution, whether that’s an exchange or return.
How can I contact you?
You can reach us via email (info@yourpetstore.com) or through the contact form on our website. We aim to respond within 24 hours.
What are your customer service hours?
Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (CET).
Do you have a physical store?
No, we are an online-only store. This allows us to offer competitive prices and fast, convenient delivery across the country.
What payment methods do you accept?
We accept iDEAL, PayPal, credit cards (Visa, Mastercard), Klarna (pay later), and Apple Pay.
Can I change or cancel my order after placing it?
Yes, as long as your order hasn’t been shipped yet. Please contact our customer service team as soon as possible.
Is my payment secure?
Absolutely. All payments are processed through secure, certified payment providers with SSL encryption to ensure your data is protected.
How long does delivery take?
Orders are shipped within 1-2 business days. Delivery within the Netherlands typically takes 1-3 business days.
What are the shipping costs?
Shipping within the Netherlands costs €4.95. Orders over €50 qualify for free shipping.
Will I receive a tracking code?
Yes. Once your order has been dispatched, you’ll receive an email with a Track & Trace link to monitor your shipment.
Can I return a product?
Yes, you can return items within 14 days of receiving them, provided they are unused and in their original packaging.
How do I return a product?
Register your return through our return portal or via email. You can then send the item back using the return label provided (if applicable).
When will I receive my refund?
Once we’ve received and inspected the returned item, your refund will be processed within 5 business days.
Are your products suitable for all breeds and sizes?
Yes, each product page specifies which sizes or pet types it is best suited for, so you can choose the right fit for your pet.
What materials are your products made from?
We use safe and durable materials such as sisal, plush, cotton, and BPA-free plastics — all pet-friendly and tested for quality.
Do you provide size guides?
Absolutely! You’ll find clear sizing charts in the product descriptions for items like clothing, beds, and harnesses.
Do your products come with a warranty?
Yes, all products include a 6-month manufacturer’s warranty for production defects. Normal wear and tear is not covered.
My item arrived damaged — what should I do?
Contact us within 48 hours with a description and photo of the damage. We’ll offer a suitable solution right away.
I’m not satisfied with my purchase — what are my options?
Reach out to our customer support team. We’re happy to help you find a solution, whether that’s an exchange or return.
How can I contact you?
You can reach us via email (info@yourpetstore.com) or through the contact form on our website. We aim to respond within 24 hours.
What are your customer service hours?
Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (CET).
Do you have a physical store?
No, we are an online-only store. This allows us to offer competitive prices and fast, convenient delivery across the country.
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FREE SHIPPING
FREE SHIPPING WORLDWIDE, ON US!
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60 Days Return
Return label included for easy returns
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Secure Payment
Protected by SSL encryption and trusted payment gateways.
Triangle Wooden Cat Toy｜Rotating Sisal Scratch Ball on Stable A-Frame 🐾
Stable A-Frame Structure
The triangular wooden base with cross-rod support keeps the toy securely grounded—even during zoomies or pounce attacks.
360° Rotating Sisal Ball
Wrapped by hand in durable natural sisal, the ball spins freely for hours of scratch, bat, and chase fun—saving your furniture in the process.
Redirects Destructive Scratching
Helps protect curtains, rugs, and sofas by offering a satisfying and designated scratching surface—also promotes healthy claws and relieves stress.
Low-Shed, Easy-Clean Design
High-grade sisal resists fraying and shedding. For quick cleanup, vacuum off debris; wooden surfaces wipe clean with a damp cloth.
Compact Fun for All Small Pets 🐱🐰
Perfectly sized for cats, kittens, bunnies, or ferrets. Its small footprint fits easily in apartments, play corners, or pet rooms.
Specifications
| Overall Size | 7.9 in H × 7.1 in L × 5.9 in W (20 × 18 × 15 cm) |
| Ball Diameter | ≈ 5 in / 12 cm |
| Materials | Natural sisal rope • Pine & plywood • Steel axle |
| Assembly | Includes 4 screws – tool-free, under 2 minutes |
| Weight | ≈ 1.3 lb / 600 g |
| Package | 1 × Cat Scratch Ball Toy (flat-packed) + user guide |
FAQ
Q 1 | Will it slip on smooth floors?
Not easily—rubber pads on each base leg help hold it steady. Place on a rug or add felt pads for added grip if needed.
Q 2 | Can the ball be replaced?
Yes—just unscrew the sides to remove the axle, then swap in a new ball (sold separately).
Q 3 | Is it suitable for small kittens?
Definitely. The edges are smooth, the sisal is non-toxic, and the ball is light enough for gentle play.
Q 4 | Do I need tools for setup?
No tools needed. Simply twist in the included thumb screws by hand—assembly takes about 2 minutes.
Order today, shipped tomorrow — elegantly wrapped and sent with love. All delivery details can be found in your confirmation email.
You can return items within 60 days of receiving them, provided they are unused and in their original packaging.