Loved By Pet-Parents All Over Australia
Thousands of Aussie Pet Lovers trust us every day - and counting
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Frequently Asked Questions
What payment methods do you accept?
We accept iDEAL, PayPal, credit cards (Visa, Mastercard), Klarna (pay later), and Apple Pay.
Can I change or cancel my order after placing it?
Yes, as long as your order hasn’t been shipped yet. Please contact our customer service team as soon as possible.
Is my payment secure?
Absolutely. All payments are processed through secure, certified payment providers with SSL encryption to ensure your data is protected.
How long does delivery take?
Orders are shipped within 1-2 business days. Delivery within the Netherlands typically takes 1-3 business days.
What are the shipping costs?
Shipping within the Netherlands costs €4.95. Orders over €50 qualify for free shipping.
Will I receive a tracking code?
Yes. Once your order has been dispatched, you’ll receive an email with a Track & Trace link to monitor your shipment.
Can I return a product?
Yes, you can return items within 14 days of receiving them, provided they are unused and in their original packaging.
How do I return a product?
Register your return through our return portal or via email. You can then send the item back using the return label provided (if applicable).
When will I receive my refund?
Once we’ve received and inspected the returned item, your refund will be processed within 5 business days.
Are your products suitable for all breeds and sizes?
Yes, each product page specifies which sizes or pet types it is best suited for, so you can choose the right fit for your pet.
What materials are your products made from?
We use safe and durable materials such as sisal, plush, cotton, and BPA-free plastics — all pet-friendly and tested for quality.
Do you provide size guides?
Absolutely! You’ll find clear sizing charts in the product descriptions for items like clothing, beds, and harnesses.
Do your products come with a warranty?
Yes, all products include a 6-month manufacturer’s warranty for production defects. Normal wear and tear is not covered.
My item arrived damaged — what should I do?
Contact us within 48 hours with a description and photo of the damage. We’ll offer a suitable solution right away.
I’m not satisfied with my purchase — what are my options?
Reach out to our customer support team. We’re happy to help you find a solution, whether that’s an exchange or return.
How can I contact you?
You can reach us via email (info@yourpetstore.com) or through the contact form on our website. We aim to respond within 24 hours.
What are your customer service hours?
Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (CET).
Do you have a physical store?
No, we are an online-only store. This allows us to offer competitive prices and fast, convenient delivery across the country.
What payment methods do you accept?
We accept iDEAL, PayPal, credit cards (Visa, Mastercard), Klarna (pay later), and Apple Pay.
Can I change or cancel my order after placing it?
Yes, as long as your order hasn’t been shipped yet. Please contact our customer service team as soon as possible.
Is my payment secure?
Absolutely. All payments are processed through secure, certified payment providers with SSL encryption to ensure your data is protected.
How long does delivery take?
Orders are shipped within 1-2 business days. Delivery within the Netherlands typically takes 1-3 business days.
What are the shipping costs?
Shipping within the Netherlands costs €4.95. Orders over €50 qualify for free shipping.
Will I receive a tracking code?
Yes. Once your order has been dispatched, you’ll receive an email with a Track & Trace link to monitor your shipment.
Can I return a product?
Yes, you can return items within 14 days of receiving them, provided they are unused and in their original packaging.
How do I return a product?
Register your return through our return portal or via email. You can then send the item back using the return label provided (if applicable).
When will I receive my refund?
Once we’ve received and inspected the returned item, your refund will be processed within 5 business days.
Are your products suitable for all breeds and sizes?
Yes, each product page specifies which sizes or pet types it is best suited for, so you can choose the right fit for your pet.
What materials are your products made from?
We use safe and durable materials such as sisal, plush, cotton, and BPA-free plastics — all pet-friendly and tested for quality.
Do you provide size guides?
Absolutely! You’ll find clear sizing charts in the product descriptions for items like clothing, beds, and harnesses.
Do your products come with a warranty?
Yes, all products include a 6-month manufacturer’s warranty for production defects. Normal wear and tear is not covered.
My item arrived damaged — what should I do?
Contact us within 48 hours with a description and photo of the damage. We’ll offer a suitable solution right away.
I’m not satisfied with my purchase — what are my options?
Reach out to our customer support team. We’re happy to help you find a solution, whether that’s an exchange or return.
How can I contact you?
You can reach us via email (info@yourpetstore.com) or through the contact form on our website. We aim to respond within 24 hours.
What are your customer service hours?
Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (CET).
Do you have a physical store?
No, we are an online-only store. This allows us to offer competitive prices and fast, convenient delivery across the country.
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FREE SHIPPING
FREE SHIPPING WORLDWIDE, ON US!
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60 Days Return
Return label included for easy returns
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Secure Payment
Protected by SSL encryption and trusted payment gateways.
"Interactive Chirping and Flapping Action"
"This lifelike sparrow toy is designed to captivate your cat's attention with its realistic chirping sounds and flapping wings. Every time your feline friend touches the toy, it activates, creating an irresistible playtime experience that mimics a real bird in flight, keeping your cat engaged and entertained."
"Flaps and Chirps to Stimulate Hunting Instincts"
"The toy not only looks like a real sparrow but also acts like one! Its wings flap and it chirps just like a bird, triggering your cat's natural hunting instincts. This dynamic interaction ensures hours of fun and keeps your cat mentally and physically stimulated."
"USB Rechargeable for Endless Play"
"Forget about constantly changing batteries. With its USB rechargeable feature, this toy offers continuous fun without the hassle, allowing your cat to enjoy the flapping and chirping without interruptions."
"Silvervine and Catnip Blend"
"Enhance your cat's playtime with the included silvervine and catnip blend. The natural ingredients create an irresistible allure that drives your cat wild with excitement, followed by a calm bliss."
"Durable and Washable Design"
"Built to withstand bites and rough play, this toy is made from durable, safe plush material that can be easily removed for washing, ensuring a healthy and long-lasting playtime for your cat."
Material: Soft plush, safe and durable
Size & Weight: Approximately 4 inches in length, 0.5 pounds in weight
Order today, shipped tomorrow — elegantly wrapped and sent with love. All delivery details can be found in your confirmation email.
You can return items within 60 days of receiving them, provided they are unused and in their original packaging.