Loved By Pet-Parents All Over Australia
Thousands of Aussie Pet Lovers trust us every day - and counting
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Frequently Asked Questions
What payment methods do you accept?
We accept iDEAL, PayPal, credit cards (Visa, Mastercard), Klarna (pay later), and Apple Pay.
Can I change or cancel my order after placing it?
Yes, as long as your order hasn’t been shipped yet. Please contact our customer service team as soon as possible.
Is my payment secure?
Absolutely. All payments are processed through secure, certified payment providers with SSL encryption to ensure your data is protected.
How long does delivery take?
Orders are shipped within 1-2 business days. Delivery within the Netherlands typically takes 1-3 business days.
What are the shipping costs?
Shipping within the Netherlands costs €4.95. Orders over €50 qualify for free shipping.
Will I receive a tracking code?
Yes. Once your order has been dispatched, you’ll receive an email with a Track & Trace link to monitor your shipment.
Can I return a product?
Yes, you can return items within 14 days of receiving them, provided they are unused and in their original packaging.
How do I return a product?
Register your return through our return portal or via email. You can then send the item back using the return label provided (if applicable).
When will I receive my refund?
Once we’ve received and inspected the returned item, your refund will be processed within 5 business days.
Are your products suitable for all breeds and sizes?
Yes, each product page specifies which sizes or pet types it is best suited for, so you can choose the right fit for your pet.
What materials are your products made from?
We use safe and durable materials such as sisal, plush, cotton, and BPA-free plastics — all pet-friendly and tested for quality.
Do you provide size guides?
Absolutely! You’ll find clear sizing charts in the product descriptions for items like clothing, beds, and harnesses.
Do your products come with a warranty?
Yes, all products include a 6-month manufacturer’s warranty for production defects. Normal wear and tear is not covered.
My item arrived damaged — what should I do?
Contact us within 48 hours with a description and photo of the damage. We’ll offer a suitable solution right away.
I’m not satisfied with my purchase — what are my options?
Reach out to our customer support team. We’re happy to help you find a solution, whether that’s an exchange or return.
How can I contact you?
You can reach us via email (info@yourpetstore.com) or through the contact form on our website. We aim to respond within 24 hours.
What are your customer service hours?
Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (CET).
Do you have a physical store?
No, we are an online-only store. This allows us to offer competitive prices and fast, convenient delivery across the country.
What payment methods do you accept?
We accept iDEAL, PayPal, credit cards (Visa, Mastercard), Klarna (pay later), and Apple Pay.
Can I change or cancel my order after placing it?
Yes, as long as your order hasn’t been shipped yet. Please contact our customer service team as soon as possible.
Is my payment secure?
Absolutely. All payments are processed through secure, certified payment providers with SSL encryption to ensure your data is protected.
How long does delivery take?
Orders are shipped within 1-2 business days. Delivery within the Netherlands typically takes 1-3 business days.
What are the shipping costs?
Shipping within the Netherlands costs €4.95. Orders over €50 qualify for free shipping.
Will I receive a tracking code?
Yes. Once your order has been dispatched, you’ll receive an email with a Track & Trace link to monitor your shipment.
Can I return a product?
Yes, you can return items within 14 days of receiving them, provided they are unused and in their original packaging.
How do I return a product?
Register your return through our return portal or via email. You can then send the item back using the return label provided (if applicable).
When will I receive my refund?
Once we’ve received and inspected the returned item, your refund will be processed within 5 business days.
Are your products suitable for all breeds and sizes?
Yes, each product page specifies which sizes or pet types it is best suited for, so you can choose the right fit for your pet.
What materials are your products made from?
We use safe and durable materials such as sisal, plush, cotton, and BPA-free plastics — all pet-friendly and tested for quality.
Do you provide size guides?
Absolutely! You’ll find clear sizing charts in the product descriptions for items like clothing, beds, and harnesses.
Do your products come with a warranty?
Yes, all products include a 6-month manufacturer’s warranty for production defects. Normal wear and tear is not covered.
My item arrived damaged — what should I do?
Contact us within 48 hours with a description and photo of the damage. We’ll offer a suitable solution right away.
I’m not satisfied with my purchase — what are my options?
Reach out to our customer support team. We’re happy to help you find a solution, whether that’s an exchange or return.
How can I contact you?
You can reach us via email (info@yourpetstore.com) or through the contact form on our website. We aim to respond within 24 hours.
What are your customer service hours?
Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (CET).
Do you have a physical store?
No, we are an online-only store. This allows us to offer competitive prices and fast, convenient delivery across the country.
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FREE SHIPPING
FREE SHIPPING WORLDWIDE, ON US!
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60 Days Return
Return label included for easy returns
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Secure Payment
Protected by SSL encryption and trusted payment gateways.
TIRED OF YOUR PETS RUINING YOUR FAVORITE FURNITURE?
Scratching is something cats do to sharpen their claws. That's cute and all but why does it have to happen on the beautiful furniture?
It doesn't! This Furniture Scratch Protector will stop your furry friends from scratching your sofa, armchair, drapes, table legs, and any new expensive furniture you're getting.
With this Furniture Scratch Protector, your cats will quickly learn where not to scratch and you can joyfully say goodbye to the endless scratching and destruction of furniture!
The protector sheets are thick enough to deter your cat's claws but also flexible enough to bend around the contours of your furniture.
The protector sheets are easily removable and do not leave any lasting residue or visible marks behind!
With the protector sheet's 100% transparency you can install them anywhere, on fabric, polyester, nylon etc. Place them where your furry friend scratches the most.
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Stop stressing about always having to keep an eye on the pets around the furniture
- Build a better relationship with your pets when you don't have to shout at them anymore
- Keep your furniture in perfect condition even with a furry friend in the house
- Transparent and discreet - Blends perfectly with the material
- Super easy to install - Simply peel the cover and place it where it's needed
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Non-toxic clear vinyl - Safe for you and your pet
- Applies to most materials
- 1 Sheet is 18x12''(45x30cm)
- Not sold in stores. We ship worldwide
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OUR GUARANTEE TO YOU! At Leo's Paw, our #1 priority is your satisfaction and happiness. We understand that buying things online can be scary with companies not staying true to their customers. If you have a problem, are unhappy with your purchase, or want a refund, just send us a message and we will handle it! Just reach out to our team at info@leospaw.com and we will make it happen! Order right now with confidence! Try it out for 30 days and if it doesn’t work for you, you’ll get your money back! There’s absolutely no risk in giving it a try.
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Order today, shipped tomorrow — elegantly wrapped and sent with love. All delivery details can be found in your confirmation email.
You can return items within 60 days of receiving them, provided they are unused and in their original packaging.